At AgeWell, we strive to ensure that our customers and members are fully satisfied with the products and services we provide. This Return and Refund Policy outlines the conditions under which returns, refunds, and exchanges are applicable. By purchasing from AgeWell or using our services, you agree to the terms stated in this policy. We aim to make the return and refund process as simple and transparent as possible to provide you with peace of mind.
1. Return Eligibility

To be eligible for a return, the product must meet the following criteria:

The item must be unused, in the same condition as when it was received, and in its original packaging.
The return request must be made within 30 days of purchase.
You must provide proof of purchase, such as a receipt or order confirmation email.

Certain types of products may not be eligible for return, including downloadable software, personalized items, or perishable goods. If you are unsure whether your purchase qualifies for a return, please contact us using the details provided below.
2. Refund Process

Once your return is received and inspected, we will notify you of the status of your refund. If the return is approved, a refund will be processed, and the amount will be credited back to your original method of payment. The refund may take several days to appear, depending on your payment provider's processing times.

If the product is found to be damaged or not in its original condition, we reserve the right to deny the refund request or offer a partial refund.
3. Exchanges

If you received a defective or damaged item, we will gladly replace it with a new one. To initiate an exchange, please contact our customer support team within 30 days of receiving the product. We will guide you through the process of returning the damaged product and ensure that a replacement is sent to you as soon as possible.

Exchanges are subject to product availability. If the item you need is out of stock, we may offer a refund or provide an alternative solution.
4. Non-Refundable Items

Certain items and services are not eligible for refunds. These include:

Digital products (such as e-books or downloadable content) that have already been accessed or downloaded.
Personalized or custom-made items.
Gift cards.
Subscription services that have already been used in part (for example, if you’ve used a portion of a membership or consultation package).

We recommend reviewing the product details carefully before making a purchase. If you have any concerns or questions, please contact us prior to completing your order.
5. How to Initiate a Return or Refund

To initiate a return or refund, please follow these steps:

Contact our customer support team via email or phone to request a return.
Provide your order number, proof of purchase, and the reason for the return.
If the return is approved, you will receive instructions on how to send the item back to us.
Once the item is received and inspected, we will process your refund or exchange.

You are responsible for covering the shipping costs associated with returning the product, unless the item is defective or damaged upon arrival.
6. Changes to the Return and Refund Policy

AgeWell reserves the right to update or modify this Return and Refund Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically to stay informed about your rights and options.
7. Contact Us

If you have any questions regarding this Return and Refund Policy or need assistance with a return or refund request, please contact us at:

Email: support@BestAgeWellSG.com
Phone: +65 (977) 895-83
Address: AgeWell, 123 Retirement Street, Singapore